Frequently Asked Questions

1. How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. Once payment is confirmed, you will receive an order confirmation email.

2. What payment methods do you accept?

We accept secure payments including major credit/debit cards, paypal and other payment options displayed at checkout.

3. Can I cancel or change my order after placing it?

Orders are processed quickly, so we may not be able to cancel or modify an order once it has been confirmed. Please contact us immediately at contact@evermegamart.com and we’ll do our best to assist.

4. How long does shipping take?

Estimated delivery time is 7–14 business days. Delivery times may vary due to customs clearance, location, weather, or courier delays.

5. Will I receive a tracking number?

Yes. Once your order ships, you’ll receive a tracking number via email. Tracking updates may take 24–72 hours to appear. You can also track your package from our website here.

6. What is your return policy?

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

7. What items are eligible for return?

Returned items must be:

  • Unworn and unused

  • In original condition and packaging

  • With tags attached

  • Accompanied by proof of purchase

8. How do I start a return?

Email us at contact@evermegamart.com to request a return. If approved, we’ll provide a return shipping label and instructions.

9. Are there items that cannot be returned?

Yes. Non-returnable items include:

  • Sale items

  • Gift cards

  • Personalized or custom-made products

  • Perishable goods

  • Personal care items

  • Hazardous or flammable materials

10. When will I receive my refund?

Once we receive and inspect your return, we’ll notify you of approval. Approved refunds are issued to your original payment method within 10 business days.

11. What if I haven’t received my refund yet?

If more than 15 business days have passed since refund approval, please contact us at contact@evermegamart.com

12. What should I do if my item is damaged or incorrect?

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or incorrect. We’ll evaluate the issue and assist you.

13. What if my package is lost or delayed?

We are not responsible for shipping carrier delays or losses, but if your order is significantly delayed or marked as delivered but not received, contact us and we’ll help where possible.

14. Is my personal information safe?

Yes. We take privacy seriously and handle your information in accordance with our Privacy Policy and Shopify’s security standards.

15. How can I contact customer support?

You can reach us anytime at: contact@evermegamart.com